Effective Date: February 24, 2026
Last Updated: February 24, 2026
Who We Are
Voicable AI is a United States-based company registered in the State of Wyoming. When this policy refers to “Voicable AI,” “we,” “us,” or “our,” it means Voicable AI and its affiliates.We provide artificial intelligence-powered voice agent services to businesses in the United States and other markets. Our services include AI-powered phone answering, lead qualification, appointment booking, outbound calling campaigns, customer support, and payment reminder automation.
Contact Information:
• Email: sales@voicable.ai
• Phone: +1 (888) 868-1377
• Website: https://voicable.aiScope of This Policy
This Privacy Policy applies to all personal information we collect through:• Our website at voicable.ai, including all pages, forms, and interactive features
• Our AI voice agent platform and the phone calls processed through it
• Email, phone, live chat, and any other direct communications with us
• Third-party platforms where we maintain a presence (LinkedIn, Facebook, Instagram, YouTube, X/Twitter, Threads)
• Scheduling tools (such as Calendly) used to book consultations and demos
• Any integrations with your CRM, calendar, or business tools as part of our service delivery
This policy does not apply to third-party websites or services linked from our site. We encourage you to review the privacy policies of any third-party service you interact with.
Information We Collect
3.1 Information You Provide Directly
When you interact with us, you may voluntarily provide:• Contact information: your name, email address, phone number, job title, and company name
• Business information: your industry, company size, service needs, and operational details relevant to our proposal
• Scheduling data: appointment times, timezone, and calendar availability when booking through Calendly or similar tools
• Communications: the content of emails, form submissions, chat messages, and any other correspondence you send us
• Payment information: if you purchase our services, billing details are collected and processed by our third-party payment processor; we do not store credit card numbers on our servers
3.2 Information Collected Through Our Voice AI Platform
When our AI voice agents handle calls on behalf of our business clients, the following data may be processed:
• Call audio: recordings of inbound and outbound phone calls handled by our AI agents, subject to applicable notice and consent requirements.
• Call metadata: phone numbers (caller and recipient), call duration, timestamps, call disposition, and routing information.
• Transcriptions: AI-generated text transcriptions of call audio.
• Extracted data: structured information derived from calls, such as caller name, appointment requests, lead qualification scores, callback preferences, and customer intent signals.
• AI interaction data: how callers interact with the voice agent, including menu selections, conversation flow, and task completion status.
Important: When our AI agents operate on behalf of a business client, that client is typically the data controller for their end customers’ personal information. We act as a data processor on their behalf, subject to our service agreement with that client. If you interacted with a Voicable AI agent while calling a business, that business’s privacy policy governs the use of your information.
3.3 Information Collected Automatically
When you visit our website, we may automatically collect:
• Device and browser information: browser type, operating system, screen resolution, and device identifiers.
• Usage data: pages visited, time spent on pages, click patterns, scroll depth, and navigation paths.
• Network information: IP address, approximate geographic location (city/region level), referring website URL, and internet service provider.
• Cookies and similar technologies: session cookies, persistent cookies, pixels, and local storage used to operate the site, remember preferences, and analyze usage (see Section 8 below).
3.4 Information from Third Parties
We may receive information about you from:
• CRM and business tools: if you or your employer integrates our service with a CRM (such as HubSpot, Salesforce, GoHighLevel, or similar), we may receive and sync contact records, deal information, and communication history.
• Scheduling platforms: Calendly or similar tools may share your name, email, selected time slot, and any form responses you provide during booking.
• Analytics providers: aggregated or pseudonymized data from Google Analytics, or similar services about how visitors use our website.
• Publicly available sources: business contact information from LinkedIn, company websites, and professional directories, used for business development purposes.How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery and Operations
• Providing, operating, and improving our AI voice agent platform• Processing and handling phone calls through our AI agents on behalf of our business clients
• Generating call transcriptions, summaries, and analytics for our clients
• Booking, confirming, and managing appointments
• Qualifying and routing leads to the appropriate business contact
• Syncing data with CRM systems and other business tools as configured by our clients
Communication
• Responding to your inquiries, demo requests, and support questions
• Sending service-related communications (confirmations, updates, technical notices)
• Sending marketing communications where you have opted in or where permitted by law (you can opt out at any time)
Business Operations
• Processing payments and managing billing relationships• Analyzing website usage and service performance to improve our offerings
• Training and improving our AI models using de-identified and aggregated data
• Detecting, preventing, and responding to fraud, abuse, security incidents, and technical issues
• Complying with legal obligations, enforcing our terms, and protecting our rights
Legal Bases for Processing
Depending on where you are located and what data is involved, we rely on one or more of the following legal bases:
• Contractual necessity: processing required to deliver services you or your employer contracted for• Legitimate interests: processing for business development, service improvement, fraud prevention, and network security, balanced against your rights and expectations
• Consent: where you have affirmatively opted in, such as marketing communications or call recording where required by law
• Legal obligation: processing required to comply with applicable laws, regulations, or valid legal process
Call Recording and AI Processing
Our AI voice agents may record and transcribe phone calls. The specific notice and consent mechanisms depend on the jurisdiction and the business client’s configuration:
• One-party consent states: in jurisdictions where only one party needs to consent to recording, our client (as the party initiating or receiving the call through our platform) provides that consent• All-party consent states: in jurisdictions requiring all-party consent (such as California, Florida, Illinois, and others), our AI agent will provide an audible disclosure at the beginning of the call indicating the call may be recorded. Continued participation in the call constitutes consent. Callers who do not wish to be recorded may disconnect
• Client responsibility: our business clients are responsible for ensuring their use of our platform complies with all applicable federal and state laws governing call recording, including the configuration of appropriate disclosure messages. We provide tools and guidance to support compliance, but the client retains ultimate responsibility
Call recordings and transcriptions are retained for the period specified in our service agreement with the applicable business client, after which they are securely deleted unless a longer retention period is required by law.How We Share Your Information
We do not sell your personal information. We share personal information only in the following circumstances:
• With our business clients: when our AI agents handle calls on behalf of a client, call data (recordings, transcriptions, extracted information) is shared with that client as part of our service delivery• With service providers: we use third-party vendors to host infrastructure, process payments, send emails, provide analytics, and support our operations. These providers are contractually required to use your data only to perform services on our behalf and to maintain appropriate security measures
• With CRM and integration partners: when configured by our business clients, we share call data and lead information with CRM platforms, calendar systems, and other integrated tools
• For legal reasons: we may disclose information when required by law, subpoena, court order, or other valid legal process, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request
• Business transfers: in connection with a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred to the successor entity, subject to this privacy policy or a substantially similar one
• With your consent: we may share information for purposes not described here if we obtain your explicit consent.
Key Service Providers (categories):
• Cloud hosting and infrastructure (e.g., AWS, Google Cloud)
• Voice AI platform provider (e.g., Vapi)
• Payment processing (e.g., Stripe)
• Scheduling (e.g., Calendly)
• Analytics (e.g., Google Analytics)
• CRM platforms (as configured by clients)
• Email delivery servicesCookies and Tracking Technologies
Our website uses cookies and similar technologies to operate effectively and analyze usage.Essential cookies: required for the website to function (session management, security). These cannot be disabled.
Analytics cookies: help us understand how visitors use our site (page views, traffic sources, user flows). These can be disabled via your browser settings or our cookie preferences if a consent banner is presented.
Marketing cookies: used to deliver relevant content and measure the effectiveness of our outreach. These are only placed with your consent where required by law.
You can control cookies through your browser settings. Disabling cookies may affect website functionality. Most browsers allow you to block or delete cookies; consult your browser’s help documentation for instructions.
We do not currently respond to browser Do Not Track (DNT) signals. We do honor Global Privacy Control (GPC) signals where required by applicable state law, including in Colorado and Connecticut. When we detect a GPC signal, we treat it as a valid opt-out request for the sale or sharing of personal information.
Data Retention
We retain personal information only as long as necessary for the purposes described in this policy:• Website form submissions and lead data: retained for 24 months after last interaction, unless you request earlier deletion
• Client account and billing data: retained for the duration of the service relationship plus 5 years for tax and legal compliance
• Call recordings and transcriptions: retention periods are defined by our service agreements and client configurations and may vary depending on operational and legal requirements
• Website analytics data: aggregated and anonymized data is retained indefinitely; identifiable analytics data is retained for 26 months
• Marketing communications data: retained until you opt out, plus a suppression record to ensure we honor your preference
When retention periods expire, we securely delete or anonymize the data. Anonymized data that cannot be re-associated with an individual may be retained indefinitely for analytics and service improvement.
Data Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including:• Encryption of data in transit (TLS/SSL) and at rest
• Access controls and authentication requirements for systems containing personal data
• Regular security assessments and monitoring • Vendor security reviews for third-party service providers
• Employee access limited to personnel with a business need
No method of transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a security breach affecting your personal information, we will notify you and applicable authorities as required by law
Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
11.1 All Users
• Access: request a copy of the personal information we hold about you• Correction: request that we correct inaccurate or incomplete information
• Deletion: request that we delete your personal information, subject to legal retention requirements
• Opt-out of marketing: unsubscribe from marketing emails at any time using the link in any email, or by contacting us directly
• Withdraw consent: where processing is based on consent, withdraw it at any time (this does not affect the lawfulness of prior processing)
11.2 California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act and the California Privacy Rights Act:
• Right to know: request the categories and specific pieces of personal information we have collected, the sources, the business purposes, and the categories of third parties with whom we shared it.
• Right to delete: request deletion of your personal information, subject to certain exceptions.
• Right to correct: request correction of inaccurate personal information.
• Right to opt out of sale or sharing: we do not sell personal information. We do not share personal information for cross-context behavioral advertising.
• Right to limit use of sensitive personal information: to the extent we process sensitive personal information, you may request that we limit its use to what is necessary to provide the services.
• Right to non-discrimination: we will not discriminate against you for exercising any of these rights.
To submit a request, email sales@voicable.ai with the subject line “California Privacy Request.” We will verify your identity before processing the request and respond within 45 days.
11.3 Residents of Virginia, Colorado, Connecticut, and Other US States with Privacy Laws
If you reside in a state with a comprehensive privacy law (including but not limited to Virginia’s VCDPA, Colorado’s CPA, Connecticut’s CTDPA, Utah’s UCPA, Texas’s TDPSA, Oregon’s OCPA, and Montana’s MCDPA), you may have rights similar to those described above, including the right to access, correct, delete, and opt out of certain processing. Contact us at sales@voicable.ai to exercise these rights. We will respond within the timeframe required by your state’s law.
If we decline your request, you have the right to appeal. To appeal, email us at sales@voicable.ai with the subject line “Privacy Appeal” and we will respond within the legally required timeframe.
11.4 International Users
Our services are primarily directed at businesses in the United States. If you access our website or services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other jurisdictions where our service providers operate. By using our services, you consent to this transfer. If you are located in the European Economic Area, United Kingdom, or another jurisdiction with data protection laws, you may have additional rights under the GDPR or equivalent legislation. Contact us at sales@voicable.ai to exercise these rights.Telephone Communications (TCPA Compliance)
We comply with the Telephone Consumer Protection Act (TCPA) and applicable state telemarketing laws:• We do not make unsolicited telemarketing calls to numbers on the National Do Not Call Registry
• Our AI voice agents operate on behalf of our business clients; each client is responsible for maintaining their own internal Do Not Call lists and honoring opt-out requests from their customers
• If you receive a call from a Voicable AI agent on behalf of one of our clients and wish to opt out of future calls, you may request to be placed on that business’s Do Not Call list during the call, or by contacting that business directly
• For questions about calls you received, contact the business whose name was identified at the beginning of the call. For questions about our platform generally, contact us at sales@voicable.aiChildren’s Privacy
Our services are designed for businesses and business professionals. We do not knowingly collect personal information from children under the age of 16. If we become aware that we have collected personal information from a child under 16 without verifiable parental consent, we will take steps to delete that information promptly. If you believe a child has provided us with
personal information, please contact us at sales@voicable.ai.Third-Party Links and Services
Our website and services may contain links to third-party websites, platforms, and services (including Calendly, LinkedIn, YouTube, and others). This privacy policy does not apply to those third parties. We are not responsible for the privacy practices of third-party sites. We encourage you to review the privacy policy of any site you visit.Artificial Intelligence Disclosure
Our core service uses artificial intelligence to conduct voice conversations by telephone. When you interact with a Voicable AI agent:
• You are speaking with an AI system, not a human being. Our agents are designed to be identified as AI at the start of each interaction where required by law or client policy.
• AI-generated transcriptions and data extractions may contain errors. We do not guarantee 100% accuracy of any AI-processed content.
• We use call data and interaction patterns to improve our AI models. Where such data is used for training, it is de-identified and aggregated to the extent commercially practicable.
• Our platform is not intended to make autonomous legal or similarly significant decisions without human review. Final decisions remain the responsibility of our business clients.Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. When we make material changes, we will:
• Update the “Last Updated” date at the top of this page.
• Post a notice on our website for at least 30 days.
• Where required by law or where changes are significant, notify you by email if we have your email address on file.
Your continued use of our website or services after the effective date of a revised policy constitutes acceptance of the changes. If you do not agree with the updated policy, you should discontinue use of our services and contact us to request deletion of your data.How to Contact Us
If you have questions about this privacy policy, want to exercise your privacy rights, or have a complaint about our data practices, contact us at:
Voicable AI
Email: sales@voicable.ai
Phone: +1 (888) 868-1377
Website: https://voicable.aiWe aim to respond to all privacy-related inquiries within 10 business days. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.
Governing Law
This Privacy Policy and any disputes arising from it shall be governed by the laws of the State of Wyoming, United States, without regard to its conflict of law principles, except where superseded by mandatory local privacy laws that apply to you (such as the CCPA for California residents).
